Terms of Service

1.Who we are and what this covers

clavesms.com ("we", "us") is operated by CLAVESMS SERVICES, registered in Nigeria, of [REGISTERED ADDRESS].

These Terms govern your use of the clavesms.com website, our API, and the virtual number service. By creating an account or using the service you agree to them, to our Acceptable Use Policy, and to our Privacy Policy. If you do not agree, do not use the service.

You must be at least 18 years old.

2.What the service is, and what it is not

We rent you temporary access to a phone number so that you can receive a verification message sent to it. We source those numbers from third party suppliers. We do not own the numbers, we do not control the networks they run on, and we do not control whether any particular message is delivered.

We are a reseller. Where our supplier fails, we fail. Section 5 says what happens to your money when that occurs.

We do not provide a number you can keep, a number you can make or receive calls on, a number registered to you, or any guarantee that a specific service will accept a number we supply.

3.Your account

Sign up requires an email address and a password. You must verify the email before you can add funds or place an order.

You are responsible for your account and for anything done through it, including through API keys you create. An API key is a credential. Treat it as you would a password. We show a key once, at creation, and cannot recover it afterwards. If a key is compromised, revoke it, which takes effect immediately.

You may hold one account. Accounts created to get around a suspension may be closed and their balance forfeited under section 9.

4.Money, and how the wallet works

The wallet is prepaid and denominated in Nigerian Naira. You add funds, and orders are paid from your balance.

Card and bank transfer payments are processed by Flutterwave and settle in Naira.

Cryptocurrency payments are processed by NOWPayments. We accept fiat backed stablecoins only, meaning USDT and USDC and their chain variants. The Naira figure shown before you send is an estimate at the current rate. The amount credited is converted when your payment arrives, at the rate then applying, and the two figures may differ.

Bonus credits, where we offer them, are promotional and are added as a separate entry.

Your balance is prepaid credit for verification services. It is not a deposit account. It is not money we hold for you and give back on request: we are not a bank, we are not a payment service, your balance earns nothing, and it exists only to be spent on this service.

Credits are not refundable, and they are not withdrawable. Money added to your wallet may be spent on the service. It cannot be withdrawn, moved to another account, paid out in cash, or returned to your card, your bank account or your crypto wallet — not to your original payment method and not by any other route. This is a condition of using the service, and you should not add more than you intend to spend.

Where an order fails, the amount held for it returns to your balance as credit (section 5). That is the only way money comes back, and it comes back as credit to spend here.

Prices change. Our suppliers' prices move and exchange rates move. The price you see is the price you pay for the order you place at that moment. It is not a commitment about future prices.

5.Orders, failures, and refunds to your wallet

When you order a number we place a hold on your balance. The hold becomes a charge only when a verification code is received.

If no message arrives within the order window, we cancel the order and return the held amount to your wallet automatically. You do not need to ask and there is nothing to claim. This is how the service is meant to work rather than something going wrong.

You may change the number during an order, subject to a limit on how many changes can be in progress at once. A change is a fresh attempt, not a refund.

We do not refund an order where a code was received and delivered to you, whether or not the service you were using accepted it. Once the message reaches you, we have done what you paid for.

6.The API

We provide a REST API. Use of it is subject to these Terms and to any published rate limits. We may change the API with notice, and may impose limits to protect the service. Automated use that degrades the service for other customers may be limited or suspended.

7.Availability

We do not promise the service will be available continuously. Suppliers go down and networks fail, and we carry out maintenance. Where a number or a service is unavailable we show it as unavailable rather than taking your money for something we cannot deliver.

8.Your obligations

You agree to use the service only as permitted by the Acceptable Use Policy, which forms part of these Terms. In particular you must not use our numbers to commit fraud, to impersonate another person, or to get around a restriction that a platform has placed on you.

You are responsible for complying with the terms of any service you use our numbers with. Many platforms restrict the use of virtual numbers. We do not advise you on whether your use is permitted by them, and we are not responsible if a platform blocks, suspends or closes an account you created.

9.Suspension and termination

We may suspend or close an account, without refunding remaining credits, where we reasonably believe it has been used in breach of these Terms or the Acceptable Use Policy, or where a law, a payment provider or a supplier requires it.

Where the breach is serious, meaning fraud or use that harms an identifiable person, we may close the account immediately and without notice.

You may close your account at any time. Unused credits are not refunded on closure.

10.Chargebacks

If you start a chargeback rather than contacting us, we may suspend your account while it is resolved. A chargeback on credits you have already spent is a debt to us and we may pursue it.

Contact us first. Most disputes turn out to be a misunderstanding about a refund that already happened.

11.Our liability

Nothing in these Terms excludes liability that cannot lawfully be excluded.

Otherwise, we provide the service as it is. Our total liability to you, for any claim, is limited to the amount you have spent with us in the three months before the claim arose.

We are not liable for indirect or consequential loss, and specifically not for the loss of an account on a third party platform, for loss of business or profit, or for the consequences of a message not arriving.

12.Changes to these Terms

We may change these Terms. Material changes will be notified by email to your registered address and will take effect no sooner than 14 days after that notice. Continuing to use the service after that means you accept them.

13.Governing law

These Terms are governed by the laws of the Federal Republic of Nigeria, and the courts of Nigeria have exclusive jurisdiction.

14.Contact

Support is on WhatsApp at +234 818 402 7055. Legal notices to [email protected].